Privacy Policy - Revised August 13, 2025
Your privacy is important to us. This privacy policy is intended to give you confidence in the privacy and security of the personal information we obtain from you whether you are using Graham-Field™ products or visiting our website. We want you to feel secure when visiting our website(s). This policy applies to www.Grahamfield.com, www.Hausted.com, www.Intensa.net, www.Gendroninc.com, www.TransferMaster.com, and Design.Grahamfield.com (collectively the “website”). However, please note that we are not responsible for any use of your personal information you provide to third-party applications or websites that may be linked to our website. We recommend that you review the privacy policy of any third-party applications or websites that you use. We have made material changes to the Privacy Policy that apply with respect to information that you provide on or after the date indicated above. These changes include:
- Detailed information regarding what Personal Data and other information we collect from you, how we collect it, and how it is used;
- Further descriptions of the parties with whom and for what purposes your data is shared; and
- What rights you have regarding your Personal Data.
To learn more, please review the full Privacy Policy below:
Table of Contents
- Introduction
- What Personal Data do we collect and use?
- How do we collect your Personal Data?
- Children under the age of 18
- How do we use your Personal Data?
- With whom do we share your Personal Data?
- Our use of cookies and other technologies
- Social Media Plug- In
- Your Rights
- How to Exercise Your Rights
- Security and Protection of Your Personal Data
Introduction
This Privacy Policy explains how GF Health Products, Inc. (and any of its wholly owned subsidiaries/affiliates, collectively referred to as “GF”) collects, stores, uses, protects, transfers, and deletes your information.
By using the website and by providing your Personal Data and other information through the website, you acknowledge that your Personal Data will be processed pursuant to the terms of this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, please do not provide us with your Personal Data or otherwise interact with the website.
We reserve the right to modify this Privacy Policy at any time. If we make any material changes to our Privacy Policy, we will provide notice on this website prior to the changes becoming effective. You can determine when this Privacy Policy was last revised by referring to the date above. We encourage you to periodically review the Privacy Policy for any modifications.
This Privacy Statement does not apply to Personal Data that we collect in the context of your employment, application for employment, or other working relationship with us.
What personal data do we collect and use?
Personal Data as used in this Privacy Policy refers to any information relating to an identified or identifiable individual, or as defined under applicable law. When you visit and voluntarily interact with our website(s), we collect Personal Data such as:
- Your first and last name;
- Residential and billing address;
- Company name;
- Occupational role;
- Social media name and profile;
- Internet Protocol (IP) address;
- Contact details (e.g., telephone number, fax number, e-mail address);
- Purchase and ordering history;
- First-party cookies;
- Third-party cookies; and
- Other information you voluntarily provide.
We collect and use basic information about our website visitors through browser cookies, tags, e-mail interactions, and other technologies (collectively “cookies”) to recognize you and primarily improve your website experience (enhancing your user experience). “Cookies” are small bits of data cashed (or stored) on your computer / browsing device based on internet activity and looks at how you use our website, how often you visit our website and when the website is used most. In addition, we also use that data to monitor visitor behavior to optimize our campaigns in the context of remarketing. These cookies may be delivered in a first-party or third-party context.
We also collect information when you request our newsletters, white papers, and other information via web forms. You may unsubscribe from emails at any time. E-mail preferences can be managed through the subscription link in any e-mails you receive from us. Other information can be modified by contacting us at the address, email, and phone or fax number listed at the end of this policy.
How do we collect your Personal Data?
You directly provide GF with most of the data we collect.
When you visit our website, we collect your data using cookies based on your cookie settings. When you contact us via the website, we may also collect information from you. We may ask you to provide certain Personal Data at various times and places on our website, such as to place an order or request additional information. In some cases, if you choose not to provide us with the requested Personal Data, you may not be able to access the entire website or participate in all its features.
We may collect Personal Data from you when you:
- Register, subscribe, or create an account with us;
- Purchase products from GF through our website;
- Open, click on, or respond to our e-mail offers;
- Voluntarily provide us with information through our customer surveys which we may then link to Personal Data that we previously collected about you;
- Contact customer service to speak with a representative or make use of our customer support tools;
- Sign up for our e-mail updates and newsletters;
- Connect, link or “share” our website via social networking websites; and
- Provide ratings or reviews of our products and services.
Managing Cookies:
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality and user experience. You can also control ad preferences or opt out of certain tracking via these links:
- Google Ads Settings (https://adssettings.google.com)
- Google Analytics Opt-out (https://tools.google.com/dlpage/gaoptout)
- Microsoft Privacy Statement (https://privacy.microsoft.com/en-us/privacystatement)
If you wish to restrict any of the above-mentioned process, you may submit a request to [email protected] and a representative will respond.
Children Under the age of 18
Our services are not intended for children under the age of 18. We do not knowingly collect or solicit information from children younger than 18. If we learn that we have collected Personal Data from persons under 18, we will take appropriate steps to delete this information.
How do we use your personal data?
GF uses your Personal Data in the course of our customer or vendor contractual relationship with your organization to be able to deliver goods and services, and to process payments. If you give us Personal Data of a third-party or individual, you represent that you are authorized to provide such information from, that third-party or individual.
This includes:
- Establishing an online GF account for you at your request;
- Processing online purchase orders, tracking and keeping you informed about the status of your order;
- Providing customer service (for example, answering your questions or responding to a request);
- Sending you reminders, updates, support, administrative messages, service bulletins, and requested information; and
- Communicating and providing additional information that may be of interest to you about GF at your request.
We use the Personal Data we collect when we have legitimate business reasons to do so, pursued by a third-party or us, so long as it is compatible with your rights and expectations of privacy.
This includes to:
- Operate, maintain and improve our website, our services, and our products;
- Perform analytics and conduct customer research;
- Analyze website performance and user behavior;
- Perform due diligence screenings;
- Validate your ability to access and/or use certain products or services that may only be intended for individuals meeting certain eligibility;
- Deliver personalized marketing advertising;
- Allow you to participate in interactive features of our website when you choose to do so;
- Administer online surveys or special offers from us;
- Support marketing automation campaigns;
- Improve our website(s), customer service, products and services and overall user experience;
- Enhance other information we have about you to help us better understand you and determine your interests; and
- Identify your preferences so can we notify you of new or additional products, services, and promotions that might be of interest to you.
GF also has legal grounds to use your Personal Data for:
- Fraud prevention;
- Public safety;
- Enforcement of our corporate reporting obligations and Terms and Conditions; and
- Compliance with laws, regulations, court orders, subpoenas, and other legal processes.
As with many other websites, as you navigate through and interact with our website, we may use cookies and/or other automatic collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
- Details of your visits to our website, including the resources that you access and use on our website, traffic data, location data, logs, language;
- Date and time of access, frequency, and other communication data;
- Information about your computer and internet connection, including your operating system, host domain, and browser type (for example Internet Explorer); or
- Details of referring websites (URL).
The information we collect automatically via cookies and other technologies is statistical data that helps us improve our website and deliver a better and more personalized service, including by enabling us to:
- Determine website traffic patterns;
- Count the number of website visits;
- Determine traffic sources so we can measure and improve the performance and functionality of our website;
- Help us to know which pages and content are the most and least popular;
- Determine the frequency and last date of your visit to our website;
- Understand how visitors use our website;
- Deliver personalized content and advertising;
- Measure marketing campaign effectiveness; and
- Support automated marketing workflows.
We also may use information collected as described in this Privacy Policy with your “opt-in” consent where required by law, in order to provide you with information about goods or services we think might interest you. For your rights as a GF Health Product applicant please review our California Privacy Rights Notice for Job Applicants and Prospective Talent on our website under Company, Careers.
If you do not want us to use your Personal Data, for example, to send you newsletters or directly market our products of services, you may submit a request to [email protected]or modify your cookie preferences.
With whom and how do we share your Personal Data?
Access to your Personal Data is limited by need. Only a restricted number of GF employees, individuals and entities with whom GF contracts to carry out business or is our service provider will have access to your Personal Data for the purposes described above.
We may share your data with trusted service providers who assist us with website operation, analytics, marketing, payment processing, and shipping. These partners are required to protect your information. We may also disclose your information when required by law, or in connection with a merger, acquisition, or business transfer.
We do not provide your Personal Data to any third-parties for their own direct marketing purposes. You can learn more about our use of cookies below.
We may share your Personal Data with the following categories of persons in different ways and for different reasons, as appropriate and in accordance with local laws and regulations:
- Third parties such as service providers/distributors who perform services on our behalf
- To comply with legal orders and government requests, or as needed to support auditing, compliance, and corporate governance functions;
- To combat fraud or criminal activity, and to protect our rights or those of our affiliates, users, and business partners, or as part of legal proceedings affecting GF Health Products, Inc.;
- In response to a subpoena, court order, or similar legal process, including to law enforcement agencies, regulators, and courts in the United States and other countries where we operate; or
- With your consent.
Cookies and other Technologies
GF uses cookies, tags, and other technology (collectively “cookies”) to recognize you when you visit our website or interact with our e-mails. “Cookies” are small bits of data cached or stored on your computer based on Internet activity. These cookies may be delivered in a first party or third-party context. For example, we may collect information about your browser type and version, operating system, user language, ISP, viewed web pages, links that are clicked, IP address, the presence or absence of “flash” plugs-ins, screen resolution, connection type, websites visited before and after visiting our website, details about items purchased, and e-mails we send that you open, forward, or click through to our website.
We may use Google Analytics, including Google Signals, to gather cross-device data and detailed insights on user behavior. When users are signed into their Google accounts and have Ads Personalization enabled, Google Signals may collect additional information such as device information, location, and website interaction across devices. This data is aggregated and anonymized.
Users can manage their data and opt-out of Personalized Advertising by visiting:
- Google Ad Settings (https://adssettings.google.com); or
- Google Analytics Opt-Out (https://tools.google.com/dlpage/gaoptout).
We may use Microsoft Clarity to understand how users interact with our website and improve the user experience. Clarity uses cookies and other tracking technologies to collect data such as mouse movements, clicks, scrolls, and session replays to help improve our website performance. To learn more about how Microsoft collects and processes data, visit https://privacy.microsoft.com/en-us/privacystatement.
By collecting this information, we can better understand how you interact with our website; give you a more personal and optimized online experience by tracking your preferences; improve our website; fulfill contracts with our business partners; help confirm receipt of and response to our e-mails; and provide more effective customer service.
Social Media Plug-In
Our website may use what are called plug-ins from social networks like Facebook and LinkedIn. These plug-ins are indicated by the social networks’ respective logos. When you access our website, your browser establishes a direct connection with the servers of these social networks. The plug-in content is transferred by the social network directly to your browser, which then integrates it into our website.
Integration of the plugin allows the social media networks to receive the information that you have loaded onto the corresponding page of the site. If you are logged in with Facebook, for example, it will be able to assign your visit to your account. An exchange of this information already takes place when you visit our site, regardless of whether you interact with the plugin or not. If you interact with the plugins, the corresponding information is sent directly to Facebook by your browser and saved there. You can find information on how the data is used by the social networks, together with your rights and optional settings to protect your privacy on the social network’s websites.
If you do not want social networks to gather data about you via our website, you must log out of the social network domain before visiting our website. To prevent information being exchanged with the social networks during your visit to our website, you can opt out of these cookies through your browser settings.
Your Rights
GF would like to make sure you are fully aware of your data protection rights. Depending on your location, you may have additional rights regarding your personal information.
You Have the Right to
- Access:The right to request access, correct, or delete your personal data;
- Object:The right to object or restrict the processing of your Personal Data under certain circumstances;
- Opt Out of our Use of Sensitive Personal Data (in certain instances and if permissible under applicable law). We do not disclose Sensitive Personal Data for purposes other than those which cannot be limited under applicable law.
- Opt-Out:The right to opt-out of marketing communications; and
- Consent:Where data processing is based on your consent, the right to withdraw consent at any time (where applicable).
California Residents (in addition to the rights outlined generally in this policy)
- Access:The right to request access to your Personal Data, which includes the right to obtain confirmation from us as to whether or not Personal Data concerning you is being processed, and where that is the case, access to the Personal Data and information related to how it is processed;
- Rectify or Erase:The right to rectification or erasure of your Personal data which includes the right to have incomplete Personal Data completed;
- Restrict:The right to restrict or obtain a restriction of processing concerning your Personal Data, which includes restricting us from continuing to process your Personal Data under certain circumstances (e.g., where you contest the accuracy of your Personal Data, for a period enabling us to verify the accuracy of the Personal Data);
- Opt Out of the “Sale” or “Sharing” of Personal Data: Our use of cookies or other tracking technologies is deemed a “sale” or “sharing” under California law (in this context “sharing” means cross contextual behavioral advertising) of Personal Data. As such, you can opt out of our use of tracking technologies and cookies by notifying us at [email protected] Please note that opting out of tracking technologies and cookies is device specific and does not cross over to all devices/browsers you use to access our website.
- The following categories of Personal Data disclosed are considered a “sale”/ “sharing” under California law: contact information and device information.
- The following categories of third parties to whom Personal Data was disclosed are considered “sale”/ “sharing” under California law: social media networks and other advertising service providers and third parties;
- Non-Discrimination/Retaliation: We do not discriminate against individuals who exercise any of their rights described in this Privacy Statement, nor do we retaliate against individuals who exercise these rights;
- Object:The right to object to the processing of your Personal Data under certain circumstances, including objecting to processing your Personal Data for direct marketing purposes, or objecting to processing your Personal Data when it is done based upon legitimate interests;
- Data Portability:The right to data portability, which includes certain rights to have your Personal Data transmitted from us to another controller; and
- Consent:Where data processing is based on your consent, the right to withdraw consent at any time;
- Any requests related to the above rights may be made by submitting a request to [email protected] or calling 770-368-4700.
For more information regarding your rights under the California Consumer Protection Act, please visit oag.ca.gov/privacy/ccpa
How to exercise your rights
If you would like to exercise any of these rights, please contact us at:
GF Health Products, Inc.
Attn: Privacy Office
1 Graham-Field Way
Atlanta, GA 30340
[email protected]
Call: (770) 368-4700
If you make a request, we will acknowledge your request within 10 days, and have forty-five (45) days to respond. That period may be extended by notice where necessary, taking into account the complexity and number of the requests.
Security and Protection of Your Personal Data
All security on our website is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.
